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Our Telecommunication Expense Management program offers a retrospective audit and analysis of a company’s telecommunications services and charges. We audit each line item for accuracy and benchmark against industry and ‘best practice’ for optimization.
Gotham provides clients with assurance that your company is not overpaying for services and that all telecom services are being optimized.
Wireless Optimization is a critical element of our comprehensive management solution. Continual rate plan optimization is perhaps one of the most important aspects to achieve sustainable long-term cost avoidance.
With proactive wireless expense optimization, we can identify areas of excess spending. We are able to drastically reduce overspending while providing clear, actionable steps to prevent unnecessary costs.
Gotham Telecom manages daily moves, adds, changes, and troubleshooting with vendors and carriers to resolution. We will contact the necessary providers involved in order to correct the issue in a timely fashion
Gotham Telecom will liaise with vendors and manufacturers to:
Gotham Telecom will:
For clients who are looking to upgrade their current voice or call center system, Gotham will provide:
Contact centers today play a critical role in improving customer experience and building long-term customer loyalty. However, a recent study of more than 2,000 consumers indicated that only one in three companies is delivering a positive customer experience. How can organizations transform their contact centers into the front line for great customer experiences?
Gotham Telecom can help to create an engaging, world-class contact center to deliver great customer experiences and drive positive business results. Determining which type of contact center is a best fit for your firm and then implementing a cloud-based or premise-based contact center is our role.
We will help you to identify measurable key performance indicators (KPIs), continually optimize your workforce, and build customer loyalty to drive better business results.
Moves and relocations are considered a “significant event” in the life of a company. We find that over 80% of companies that are relocating purchase a new phone system prior to their move. These companies will need telecom and data services.
Our Relocations Coordination Services include:
Overall , we make getting your office connected as easy as possible within the time frame that you require. This allows you to concentrate on other things, like running your business.
Audio Conferencing • Web Conferencing • Video Conferencing
From an always ready customized audio bridge with your company name identified to all callers, to a full desktop sharing environment, and everything in between.
Our team of experienced domestic and international conferencing specialists will work with all available vendors and technologies to customize your voice conference rooms or just add the ability for your mobile devices with secure video links. We can tailor a specific solution.
Find a conferencing solution catered to the needs of your business and which leverages your current infrastructure. Our knowledgeable staff will help you plan and conduct any call, using our easy-to-use audio conferencing solutions.
Imagine a Seamless, Fully Project Managed Relocation……
At Gotham, we are dedicated to making your move stress-free and seamless.
Our teams work across the country delivering Expertise and Experience for our clients. Whether Multi state, Multi site, office Tech Refresh or office Decommissioning.
No one IT or Facilities team can be EVERYWHERE.
We function as part of your internal team bringing our years of Tenant Rep experience and IT backgrounds to your move. We are your TELECOM SUPERHEROES, just ask, a few of our clients.
A true Team of professionals, we have successfully executed hundreds of office relocations/Data room Moves/ Rack and Stacks.
We have the knowledge and expertise to handle all aspects of your relocation, from properly packing IT equipment so its ready and clean for us at your new space or storage facility, to PROPERLY labeling, Tagging and packing for transportation and unpacking.
Our goal is flawless execution so that on First Day of Business in your NEW space, everything WORKS as expected and there is NO downtime for your End Users or your IT teams.
Our teams are experts in furniture disassembly and reassembly, and connecting the High and Low Voltage to the desks.
We are experts at installing your Racks, Internet connections, testing your Aps, installing your teams Monitor arms, TVs and Racking and Stacking IT equipment in the Data room. We even have teams to TEST everything so you don’t have to be onsite-saving you time and effort.
The lifeline to any business is the human interaction engaged when a customer/potential client reaches out to your firm. When considering an upgrade to your existing voice PBX or Phone system or replacement, the pros and cons should be strategically reviewed.
All phone systems are NOT alike and the TCO (total cost of ownership) can be significantly different. Also, a clear toll-quality call is the goal of any enterprise. Our team will work with your internal teams in facilities and IT to ensure voice quality, and the integration of voice and data for prioritization of voice/data and video, either with an on-premise PBX systems or hosted PBX solution.
This Holistic Smart “Office in a Box” solution offers it all:
Gotham’s Turnkey Remote Office delivers a fully managed service, meaning that we maintain your data and systems insuring safety, security and full protection and real time backup in the event of a disaster, as well as virus, spam adware, and worm protection and back up. Data is securely stored daily.
This solution is ideal for a company with older equipment where the cost of upgrading is too high.
Gotham Telecom provides diverse services and first class customer service. Our team of experts are known for both industry expertise and individualized needs assessment. We take the time to understand your business so that we can recommend the best solutions. From project beginning to end, we oversee all facets of the project life cycle.
Based on your companies’ goals and needs, Gotham Telecom will ensure diverse, synergistic, dependable and cost effective solutions for your business. Our team has the highest level of experience working with a broad range of carriers and their diverse product and pricing structures. We maintain firsthand experience with provisioning success and ongoing levels of support.
Our professional staff works directly with you to ensure that your communication set-up and services are in the best interest of your company and your budget. Our team will get to know your unique business and recommend services that are appropriate for your usage. Gotham Telecom manages all projects from start to finish and maintains the point of contact to ensure that your business receives on-going quality service and support — therefore you can focus on your business and let Gotham Telecom manage your communication needs.
Business Continuity and Disaster Recovery (BCDR or BC/DR) are closely related practices that describe an organization’s preparation for unforeseen risks to continued operations. The trend of combining business continuity and disaster recovery into a single term has resulted from a growing recognition that both business executives and technology executives need to be collaborating closely instead of developing plans in isolation.
In general, disaster recovery refers to specific steps taken to resume operations in the aftermath of a catastrophic natural disaster or national emergency. In information technology, such steps may include restoring servers or mainframes with backups, re-establishing private branch exchanges (PBX) or provisioning local area networks (LANs) to meet immediate business needs.
Business continuity describes the processes and procedures an organization must put in place to ensure that mission-critical functions can continue during and after a disaster. In this sense, the concept is interchangeable with disaster recovery plan (DRP). Business continuity, however, also addresses more comprehensive planning that focuses on long term or chronic challenges to organizational success. Potential business continuity problems may include the illness or departure of key team members, supply chain breakdowns, catastrophic failures or critical malware infections.
Backups serve as the last line of defense for recovering from the catastrophic loss of irreplaceable data. All too often, however, unforeseen problems with backups can make data recovery impossible. Given the critical nature of your backups, it is important to make sure that the backups are reliable. One way to improve backup reliability is to integrate redundancy into your backup solution wherever possible so as to eliminate any potential loss of data.
Our professional staff works directly with you to ensure that your communication set-up and services are in the best interest of your company and your budget. Our team will get to know your unique business and recommend services that are appropriate for your usage. Gotham Telecom manages all projects from start to finish and maintains the point of contact to ensure that your business receives on-going quality service and support — therefore you can focus on your business and let Gotham Telecom manage your communication needs.
“The overall analysis will allow us to reduce our overall costs in excess of $250,000 per year. Wireless savings alone were in excess of $100,000.”
“Your advisory services have helped us to procure the highest level of expertise in each area where you were engaged as well as to optimize our expenses. We estimate that our annual savings exceed $175,000.”
“We obtained savings of over $300,000 annually – a total of over one million dollars for the life of the contract.”
